Our jewelry is special because it's made just for you, with care and attention by skilled hands. Crafting each piece takes time, about two to three weeks to be exact.

If you're ordering from outside the UK, we'll ship your order using FedEx International Priority. Sometimes, customs might take a bit longer to clear your package, which could cause a delay in delivery. It's best to handle any customs charges promptly to avoid any hold-ups.

Once your item is crafted and ready to go, we'll send it out to you. This usually happens around 3 to 4 weeks after you've placed your order. We understand that sometimes you might need your jewelry sooner than that. While we don't offer rush services at the moment, if you let us know your deadline, we'll do our best to get it to you in time. Your satisfaction is our priority!

We do everything we can to reassure you that your jewelry will arrive safe and sound. We include insurance for your package at no extra charge. This means your jewelry is covered if it gets lost or stolen in transit.

Free shipping on all jewelry items! Ship to any international address without any extra cost.

Your package will only be released to you (or a trusted family member/friend) upon signing. This is to make sure your order gets to you safely. We recommend being available when your order is out for delivery. FedEx will make three attempts to deliver, and you can contact them to arrange a convenient delivery time.

When you receive your package, nestled inside, you'll find your exquisite piece of jewelry delicately placed in a dainty box. But that's not all! This little box is nestled within a larger one, perfect for adorning your vanity with its presence.

Inside this larger box, you'll discover more treasures awaiting you. Alongside your precious jewel, there's an appraisal and a certificate for the diamonds or moissanite, ensuring you know the true worth of your gem. And to keep your jewelry shining bright, we've included a soft, gentle cleaning cloth, a little touch of care to keep your treasure gleaming for years to come.

Our promise spans a gracious 30 days. If, within this time, you find yourself longing for a change of heart about your cherished item, we're here for you.

For your return to be eligible, your item should remain unused and in the same pristine condition as when you first received it. Oh, and don't forget about the original packaging – it should be just as lovely as when it arrived at your doorstep.

If you're considering a return for your cherished item, rest assured, we're here to make the process as comforting as possible. Simply reach out to our dedicated support team to initiate the return.

For our friends in the UK, we'll swiftly send you a form to fill out. Within 1-2 business days, we'll whisk an insured shipping label your way, ensuring your jewelry's safe journey back to us.

If you're sending your treasure from afar, we understand it's not as effortless. Unfortunately, you'll need to cover the shipping fee, but know that we're here to guide you every step of the way, ensuring your peace of mind remains steadfast.

Typically, processing your order takes approximately 2-3 days. If you cancel before our goldsmiths begin crafting your piece, a refund will be provided

Reimbursements typically require approximately 14 days.

Indeed, wire transfers are a viable payment option; please contact a member of our support team and we will gladly guide you.

You can opt to pay with ShopPay, Klarna, at checkout. Note, some payment plan providers are limited to customers in the UK, US, and Canada.

Klarna Checkout is available in Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Belgium, Switzerland, Great Britainand the USA. Klarna Checkout Global allows you to take orders with card payments in the following currencies: AUD, CAD, CHF, PLN, DKK, EUR, GBP, NOK, SEK and USD.

Certainly, we do provide comprehensive coverage for all our jewelry through our Lifetime Warranty. This warranty encompasses essential services such as rhodium dipping and prong tightening. Additionally, we extend a complimentary resizing service within the initial year of purchase, ensuring your complete satisfaction with your investment.

Certainly, we provide a variety of stunning matching bridal sets in our selection.

Orders over the phone or whatsapp are an option, just reach out to our team for an appointment. Feel free to message us on whatsapp anytime and we'll respond quickly!

We have the ability to procure any type of gemstone and any desired cut. Simply contact us via whatsapp for prompt assistance.

Our talented goldsmiths dedicate 2 to 3 weeks to carefully craft your exquisite piece, ensuring it meets the highest standards of quality and beauty.

Certainly! We welcome your ideas for customizing a design from our collection or creating something entirely new. Just reach out to our supportive team, and they'll collaborate with our skilled designers to bring your vision to life.

Please note that custom orders are crafted specifically for you and therefore cannot be returned or exchanged. However, they are covered under our lifetime warrenty.